Return & Refund Policy

Return & Refund Policy

Return & Refund Policy

At Maison Azmiey, we maintain rigorous standards in the creation and curation of our fragrances. From the selection of premium Swiss oils to our 100-Day Artisanal Aging process, every bottle is a testament to eight years of industry expertise. This policy is designed to protect the integrity of our handcrafted batches and ensure a fair experience for all clients.

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1. General Policy

Due to the artisanal nature of our products and strict hygiene standards, all sales are final. We do not offer refunds or exchanges based on personal scent preference or perceived performance, as these are subjective experiences that vary from one individual to another.

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2. Eligibility for Return

A return or refund request will only be considered in the following specific cases:

  • Manufacturing Defects: If the bottle’s atomizer or packaging has a clear functional defect.

  • Incorrect Orders: If the item received does not match the item ordered.

  • Shipping Damage: If the product arrives physically damaged (must be reported immediately upon delivery with photographic evidence).

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3. Conditions for Approval

To qualify for a resolution in the cases mentioned above:

  • The product must be in its original, unused condition.

  • The external luxury packaging must be included and undamaged.

  • The request must be submitted within 24 hours of receiving the order.

  • Any product that has been significantly used or tampered with will not be eligible for return.

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4. Exchange Policy

  • No exchanges are permitted. * To ensure the quality and purity of every bottle delivered to our clients, we do not accept exchanges under any circumstances.

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5. How to Submit a Request

If you encounter a technical issue or an incorrect order, please contact our support team through our official communication channels. Our team will review your case and provide assistance based on the technical state of the product.

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6. Additional Notes

  • Approved refunds are processed only after the item is returned and inspected by our team.

  • Shipping fees are non-refundable.

  • Maison Azmiey reserves the right to refuse a return if the item does not meet our quality and safety criteria.